Haven Personal Funeral Plans – your questions answered
At Haven, we understand that a personal funeral plan represents one of life’s more unusual investments, and that you might have a number of associated questions for us to answer.
Here we’ve responded to several of the most common queries raised by our customers. If, however, you don’t find the answers you need, please don’t hesitate to contact our 24 hour helpline, where you can also arrange a home visit from a Haven Counsellor to discuss plans in greater detail.
If something happens to Haven, what happens to my funeral plan?Your money is securely held in a separate Trust, operated by HSBC Trust Co. (UK) Ltd., ensuring that your funeral proceeds to your wishes, even in the unlikely event that Haven ceases to trade.
What happens if I move to a different area?Haven or the Trust will nominate an alternative funeral director, local to your new home. If you would prefer, however, we can refund all monies paid to date, minus our standard administration fee of £120.00.
What happens if I change my mind about the arrangements?Haven Counsellors are contactable, 24 hours a day, on our dedicated helpline to guide you through your options. Please contact us as soon as possible so we can help to address your concerns.
Is it a problem if I can't pay for my plan, now, in full?That’s no problem at all. Get in touch and we’ll be happy to guide you through our flexible payment options, tailored to your circumstances.
What happens if I pass away before the payments are complete?Rest assured that your funeral will proceed in accordance with your wishes. The outstanding balance of payments will be organised with your family or estate.
Is a Haven Personal Funeral Plan an insurance or a service?We provide a service that, once payment has been made, is guaranteed to never lapse or increase in price.
What standard disbursements are included as part of my plan?Your Haven Personal Funeral Plan includes standard minister fees as well as standard crematorium costs, or their equivalent, to be used towards the cost of burial.
What if my situation changes after I've paid for my plan?You are fully entitled to cancel your plan and will receive a full refund, minus our standard administration charge, which currently stands at £120.00. This cancellation fee is subject to change, notification of which will be made via this website.
